Return Policy
If, for any reason, you receive the wrong order, an incorrect item or your order is damaged please notify our staff by contacting orders@utopius.com. We will work with you to quickly get errors corrected.
At Utopius we are committed to your satisfaction. If you are not satisfied with the product quality we are happy to accommodate a return. Product returns are accepted, as long as they are done within 20 days of delivery. You must obtain a Return Merchandise Authorization (RMA) number before shipping your item back, or your return will not be accepted. To obtain a Return Authorization, please contact us at orders@utopius.com and we will issue you an RMA number and direct you to a website-based return form with complete return instructions. We strive to make the return process as simple as possible but RMA numbers must be issued via email and the Return form must be filled out prior to shipping back products (by having a written record it helps us with organization and allows us to provide the best possible customer service). The customer will only be responsible for the return shipping costs.
Exchange Policy
If you, for any reason, discover you’ve ordered the wrong product or wish to exchange a new, never-used, product please notify our staff by contacting orders@utopius.com. We will work with you to quickly get your order exchanged.
Product exchanges are accepted, as long as they are done within 10 days of delivery. You must obtain an Exchange Merchandise Authorization (EMA) number before shipping your item back, or your exchange will not be accepted. To obtain an EMA number, please contact us at orders@utopius.com and we will issue you an EMA number and direct you to a website-based exchange form with complete exchange instructions. We strive to make the exchange process as simple as possible but EMA numbers must be issued via email and the Exchange form must be filled out prior to shipping back products (by having a written record it helps us with organization and allows us to provide the best possible customer service). The customer will be responsible for the return shipping costs and the shipping costs or the new item.
Refund Policy
Refunds will be issued with five business days from the time a return has been received. Refunds will be issues via the same method that the original payment was made. In order to receive a refund the original product must be returned to us.